TERRAIN & TIDE — PRIVACY POLICY
Terrain and Tide
ABN 79 709 643 162
hello@terrainandtide.com.au
+61 493 446 359
Last updated: July 2026
1. Introduction
Terrain and Tide (ABN 79 709 643 162) is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
2. Information We Collect
2.1 We collect personal information that you provide directly to us, including:
Name and contact details (email address, phone number)
Booking and payment information
Health and medical information relevant to your participation in our journeys
Dietary requirements and other preferences
Correspondence and enquiries submitted via our website or email
2.2 We may also collect non-personal information about your use of our website, including pages visited, time spent on the site and device information.
3. How We Use Your Information
3.1 We use your personal information to:
Process and manage your booking
Communicate with you regarding your journey
Send you safety and operational information prior to departure
Respond to your enquiries
Send you our newsletter and journey updates (with your consent)
Improve our website and services
Meet our legal obligations
4. Email Marketing
4.1 If you subscribe to our newsletter via our website, your email address will be stored securely within our website platform.
4.2 You may unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email or by contacting us directly at hello@terrainandtide.com.au
4.3 We will not send you marketing communications without your consent.
5. Disclosure of Your Information
5.1 We do not sell, trade or rent your personal information to third parties.
5.2 We may share your information with trusted third party service providers who assist us in operating our business, including booking and payment platforms. These providers are required to maintain the confidentiality of your information.
5.3 We may disclose your information where required by law or to protect the safety of our guests, staff or the public.
6. Data Storage and Security
6.1 Your personal information is stored securely within our website platform and associated business systems.
6.2 We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
6.3 We will update this Privacy Policy as our data storage systems evolve, including when we introduce booking management platforms or customer relationship management systems.
7. Cookies and Website Tracking
7.1 Our website may use cookies and similar tracking technologies to improve your browsing experience.
7.2 You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our website.
7.3 We may introduce website analytics tools in the future. This Privacy Policy will be updated accordingly.
8. Access and Correction
8.1 You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or incomplete.
8.2 To make a request, contact us at hello@terrainandtide.com.au
9. Complaints
9.1 If you believe we have breached your privacy, please contact us at hello@terrainandtide.com.au and we will respond within 30 days.
9.2 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update.
11. Contact
For any privacy related queries:
Terrain and Tide
hello@terrainandtide.com.au
+61 493 446 359